:root{
  --navy:#13285C;--red:#C8202A;--red-d:#A91B23;--blue:#1E4FD8;--bg:#F4F6FB;--bg2:#F7F8FC;--line:#E3E7F0;--line2:#DCE1EB;
  --text:#1A1F2E;--text2:#3A4256;--muted:#5B6478;--soft:#EEF3FF;--green:#1B7A4B;--green-bg:#E3F5EC;--amber:#6B4200;--amber-bg:#FFF1DC;
  --purple:#5B21B6;--purple-bg:#EEE7FD;--pink-bg:#FDE8E9;--pink:#9A1B22;--note:#FFF8E6;--note-line:#F4E1A8;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%;background:var(--bg);color:var(--text);font-family:"Plus Jakarta Sans",system-ui,-apple-system,"Segoe UI",sans-serif;font-size:14px}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
a{color:var(--blue)}a:hover{color:var(--navy)}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
#app{height:100%}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px}

/* Shell */
.shell{display:flex;height:100%}
.side{width:224px;flex-shrink:0;background:var(--navy);color:#fff;padding:18px 12px;display:flex;flex-direction:column;gap:2px}
.brand{display:flex;align-items:center;gap:10px;padding:0 8px 18px}
.logo{width:34px;height:34px;border-radius:9px;background:#fff;color:var(--navy);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:13px;flex-shrink:0}
.brand b{display:block;font-size:15px}.brand small{font-size:11px;color:#AFC0EA}
.nav a{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;border-radius:10px;color:#D5DEF5;text-decoration:none;font-weight:600}
.nav a:hover{background:rgba(255,255,255,.08);color:#fff}.nav a.on{background:rgba(255,255,255,.14);color:#fff}
.nav .n{background:var(--red);color:#fff;font-size:11px;font-weight:800;padding:2px 7px;border-radius:999px}
.me{margin-top:auto;padding:12px 8px 0;border-top:1px solid rgba(255,255,255,.15);display:flex;align-items:center;gap:10px}
.me .av{width:32px;height:32px;border-radius:50%;background:#D9DFEC;color:var(--navy);font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center}
.me .who{flex:1;min-width:0}.me .who b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.status{border:0;background:none;padding:0;font-size:11px;font-weight:600;display:flex;align-items:center;gap:5px}
.status i{width:8px;height:8px;border-radius:50%;display:inline-block}
.status.available{color:#9FE0BF}.status.available i{background:#2BB673}.status.away{color:#C9D4F2}.status.away i{background:#9AA3B5}
.main{flex:1;min-width:0;display:flex;flex-direction:column;height:100%}
.bottomnav{display:none}

/* Inbox */
.inbox{display:flex;flex:1;min-height:0}
.list{width:310px;flex-shrink:0;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.list-head{padding:16px;display:flex;flex-direction:column;gap:10px;border-bottom:1px solid var(--line)}
.list-head h1{margin:0;font-size:18px;font-weight:800;color:var(--navy)}
.search{height:40px;border:1px solid var(--line2);border-radius:10px;padding:0 12px;background:var(--bg2);width:100%}
.tabs{display:flex;gap:6px;flex-wrap:wrap}
.tab{height:32px;padding:0 12px;border:1px solid var(--line2);border-radius:999px;background:#fff;color:var(--text2);font-size:12px;font-weight:600;display:flex;align-items:center;gap:6px}
.tab.on{background:var(--navy);border-color:var(--navy);color:#fff}
.tab .c{font-size:10px;font-weight:800;background:var(--red);color:#fff;border-radius:999px;padding:1px 6px}
.items{overflow-y:auto;flex:1}
.item{display:flex;gap:10px;padding:13px 16px;border-bottom:1px solid #F0F2F7;text-decoration:none;color:inherit;border-left:3px solid transparent}
.item:hover{background:var(--bg2)}.item.on{background:var(--soft);border-left-color:var(--red)}
.avatar{width:38px;height:38px;flex-shrink:0;border-radius:50%;background:#D9DFEC;color:var(--navy);font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;position:relative}
.avatar.client{background:var(--navy);color:#fff}
.avatar .on{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;background:#2BB673;border:2px solid #fff}
.item .bd{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.item .t{display:flex;justify-content:space-between;gap:6px}.item .t b{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item .t span{font-size:11px;color:var(--muted);white-space:nowrap}
.item .p{font-size:13px;color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item .unread{font-weight:700;color:var(--text)}
.tags{display:flex;gap:5px;flex-wrap:wrap}
.tag{font-size:10px;font-weight:700;padding:2px 6px;border-radius:5px;background:#ECEFF5;color:var(--text2)}
.tag.lang{background:#DCE5FB;color:var(--navy);font-weight:800}.tag.client{background:var(--green-bg);color:var(--green)}
.tag.ai{background:var(--purple-bg);color:var(--purple)}.tag.dept{background:var(--amber-bg);color:#8A4B00}.tag.email{background:var(--amber-bg);color:var(--amber)}
.tag.waiting{background:var(--pink-bg);color:var(--pink)}
.empty{padding:40px 20px;text-align:center;color:var(--muted)}

/* Conversation */
.conv{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--bg2);min-height:0}
.conv-head{background:#fff;border-bottom:1px solid var(--line);padding:12px 16px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.conv-head .ti{flex:1;min-width:160px}.conv-head .ti b{font-size:16px;display:block}.conv-head .ti small{font-size:12px;color:var(--muted)}
.back,.infob{display:none}
.btn{height:38px;padding:0 14px;border:1px solid var(--line2);border-radius:10px;background:#fff;color:var(--navy);font-size:13px;font-weight:600;display:inline-flex;align-items:center;justify-content:center;gap:6px;white-space:nowrap;text-decoration:none}
.btn:hover{background:var(--bg)}.btn:disabled{opacity:.5;cursor:default}
.btn.dark{background:var(--navy);border-color:var(--navy);color:#fff}.btn.dark:hover{background:#0E1F49}
.btn.red{background:var(--red);border-color:var(--red);color:#fff}.btn.red:hover{background:var(--red-d)}
.btn.sm{height:32px;padding:0 10px;font-size:12px}
.btn.icon{width:38px;padding:0}
.banner{padding:10px 16px;font-size:13px;display:flex;gap:10px;align-items:center;border-bottom:1px solid}
.banner.left{background:#FFF4E5;border-color:#F4D9AE;color:var(--amber)}
.banner.summary{background:var(--soft);border-color:#DCE5FB;color:var(--navy);align-items:flex-start;flex-direction:column;gap:4px}
.banner.summary b{font-size:11px;letter-spacing:.06em;text-transform:uppercase}
.msgs{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:12px}
.msgs>*,.items>*{flex-shrink:0}
.sys{align-self:center;font-size:12px;color:var(--muted);background:#ECEFF5;padding:5px 12px;border-radius:999px;text-align:center;max-width:90%}
.m{display:flex;flex-direction:column;gap:4px;max-width:min(560px,85%)}
.m.right{align-self:flex-end;align-items:flex-end}
.m .who{font-size:11px;color:var(--muted)}
.bub{background:#fff;border:1px solid var(--line);border-radius:14px 14px 14px 4px;padding:10px 13px;font-size:14px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}
.m.ai .bub{background:#F3F0FD;border-color:#E2DAFB}
.m.right .bub{background:var(--red);border-color:var(--red);color:#fff;border-radius:14px 14px 4px 14px}.m.right .bub a{color:#fff}
.m.note .bub{background:var(--note);border-color:var(--note-line);color:#5A4300;border-radius:12px}
.bub img{max-width:280px;border-radius:8px;display:block}
.tr{font-size:12px;color:var(--muted);display:flex;gap:6px;align-items:flex-start;padding:0 4px}
.cardp{background:#fff;border:1px solid var(--line);border-radius:12px;padding:10px 12px;font-size:13px;max-width:360px}
.cardp b{color:var(--navy)}
.typingline{font-size:12px;color:var(--muted);padding:0 18px 8px;font-style:italic;min-height:18px}
.composer{background:#fff;border-top:1px solid var(--line);padding:10px 16px 14px;display:flex;flex-direction:column;gap:8px}
.composer .row{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.composer textarea{width:100%;min-height:46px;max-height:160px;resize:vertical;border:1px solid var(--line2);border-radius:10px;padding:11px 14px;background:var(--bg2);font-size:14px;line-height:1.4}
.composer.note textarea{background:var(--note);border-color:var(--note-line)}
.composer .send{display:flex;gap:8px;align-items:flex-end}
.seg{display:flex;border:1px solid var(--line2);border-radius:9px;overflow:hidden}
.seg button{border:0;background:#fff;height:32px;padding:0 12px;font-size:12px;font-weight:600;color:var(--text2)}
.seg button.on{background:var(--navy);color:#fff}
.dropdown{position:relative}
.dd{position:absolute;bottom:40px;left:0;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 30px rgba(19,40,92,.18);width:320px;max-height:320px;overflow-y:auto;z-index:10;padding:6px}
.dd button{display:block;width:100%;text-align:left;border:0;background:none;padding:9px 10px;border-radius:8px}
.dd button:hover{background:var(--soft)}.dd small{display:block;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* Client panel */
.panel{width:300px;flex-shrink:0;background:#fff;border-left:1px solid var(--line);overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:18px}
.sec{display:flex;flex-direction:column;gap:8px}
.sec h3{margin:0;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}
.kv{font-size:13px;color:var(--text2);line-height:1.7}
.box{border:1px solid var(--line);border-radius:10px;padding:9px 11px;display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:13px}
.box .l{display:flex;flex-direction:column;min-width:0}.box .l span{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pill{font-size:11px;font-weight:700;padding:3px 8px;border-radius:999px;background:#ECEFF5;color:var(--text2);white-space:nowrap}
.pill.ok{background:var(--green-bg);color:var(--green)}.pill.warn{background:var(--amber-bg);color:var(--amber)}.pill.bad{background:var(--pink-bg);color:var(--pink)}
.pill.ai{background:var(--purple-bg);color:var(--purple)}
.field{display:flex;flex-direction:column;gap:5px}
.field label{font-size:12px;font-weight:600;color:var(--text2)}
.field input,.field select,.field textarea{height:40px;border:1px solid var(--line2);border-radius:10px;padding:0 12px;background:var(--bg2);width:100%}
.field textarea{height:auto;min-height:90px;padding:10px 12px;resize:vertical;line-height:1.5}
.placeholder{flex:1;display:flex;align-items:center;justify-content:center;color:var(--muted);flex-direction:column;gap:6px;padding:20px;text-align:center}

/* Pages */
.page{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:18px}
.page h1{margin:0;font-size:22px;font-weight:800;color:var(--navy)}
.page .sub{font-size:13px;color:var(--muted);margin-top:4px}
.topline{display:flex;justify-content:space-between;align-items:flex-end;flex-wrap:wrap;gap:12px}
.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:flex;flex-direction:column;gap:4px}
.stat span{font-size:12px;color:var(--muted)}.stat b{font-size:24px;font-weight:800;color:var(--navy)}.stat b.red{color:var(--red)}
.card{background:#fff;border:1px solid var(--line);border-radius:14px}
.card.pad{padding:18px}
.split{display:flex;gap:18px;flex-wrap:wrap;align-items:flex-start}
.split>.grow{flex:3 1 560px;min-width:0}.split>.aside{flex:1 1 280px;min-width:0}
.tablebox{overflow-x:auto}
table{width:100%;border-collapse:collapse}
th{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);white-space:nowrap}
td{font-size:13px;padding:11px 12px;border-bottom:1px solid #F0F2F7;white-space:nowrap;vertical-align:middle}
tr.sel{background:var(--soft)}tr.click{cursor:pointer}tr.click:hover{background:var(--bg2)}
.timeline{border-left:2px solid var(--line2);margin-left:5px;display:flex;flex-direction:column}
.timeline div{position:relative;padding:0 0 12px 16px;font-size:13px;word-break:break-all}
.timeline div::before{content:"";position:absolute;left:-6px;top:4px;width:10px;height:10px;border-radius:50%;background:#C9D4F2}
.timeline div.cur::before{background:var(--red)}.timeline div.cur{font-weight:700}
.timeline small{color:var(--muted);font-weight:400}
.nudge{background:var(--soft);border-radius:12px;padding:12px;display:flex;flex-direction:column;gap:10px;color:var(--navy);font-size:13px}
.vcards{display:none;flex-direction:column;gap:10px}
.vcard{background:#fff;border:1px solid var(--line);border-radius:14px;padding:12px;display:flex;flex-direction:column;gap:8px}
.vcard.hot{border:2px solid var(--red)}
.bars{display:flex;align-items:flex-end;gap:3px;height:120px;padding-top:8px}
.bars div{flex:1;background:var(--navy);border-radius:3px 3px 0 0;min-height:2px;position:relative}
.bars div:hover::after{content:attr(data-t);position:absolute;bottom:100%;left:50%;transform:translateX(-50%);background:var(--text);color:#fff;font-size:11px;padding:3px 6px;border-radius:5px;white-space:nowrap}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.login{min-height:100%;display:flex;align-items:center;justify-content:center;padding:20px;background:var(--navy)}
.login form{background:#fff;border-radius:18px;padding:28px;width:100%;max-width:380px;display:flex;flex-direction:column;gap:14px}
.login h1{margin:0;font-size:20px;color:var(--navy)}
.err{color:var(--red);font-size:13px;min-height:18px}
#toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%) translateY(20px);background:var(--text);color:#fff;padding:10px 16px;border-radius:10px;font-size:13px;opacity:0;pointer-events:none;transition:all .2s;z-index:100;max-width:90vw}
#toast.on{opacity:1;transform:translateX(-50%)}
.modal-bg{position:fixed;inset:0;background:rgba(19,40,92,.35);display:flex;align-items:center;justify-content:center;z-index:50;padding:16px}
.modal{background:#fff;border-radius:16px;padding:20px;width:100%;max-width:440px;display:flex;flex-direction:column;gap:12px;max-height:90vh;overflow-y:auto}
.modal h2{margin:0;font-size:17px;color:var(--navy)}
.modal .acts{display:flex;justify-content:flex-end;gap:8px}
.alert{background:var(--pink-bg);border:1px solid #F6C9CC;border-radius:14px;padding:12px;display:flex;gap:10px;align-items:center;color:var(--pink);font-size:13px;text-decoration:none}

/* Phone / app layout */
@media (max-width:900px){
  .side{display:none}
  .bottomnav{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));background:#fff;border-top:1px solid var(--line);padding:4px 2px calc(6px + env(safe-area-inset-bottom))}
  .bottomnav a{height:52px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;color:var(--muted);text-decoration:none;font-size:11px;font-weight:600;position:relative}
  .bottomnav a.on{color:var(--red);font-weight:700}
  .bottomnav .n{position:absolute;top:4px;left:calc(50% + 6px);background:var(--red);color:#fff;font-size:10px;font-weight:800;padding:1px 5px;border-radius:999px}
  .main{height:100%}
  .list{width:100%;border-right:0}
  .list-head{background:var(--navy);color:#fff;border:0}.list-head h1{color:#fff;display:flex;justify-content:space-between;align-items:center}
  .list-head .search{background:rgba(255,255,255,.12);border:0;color:#fff}.list-head .search::placeholder{color:#C9D4F2}
  .list-head .tab{background:rgba(255,255,255,.14);border:0;color:#fff}.list-head .tab.on{background:#fff;color:var(--navy)}
  .inbox.has-conv .list{display:none}
  .inbox:not(.has-conv) .conv{display:none}
  .panel{display:none}
  .inbox.show-panel .panel{display:flex;position:fixed;inset:0;z-index:40;width:100%;padding-top:60px}
  .inbox.show-panel .panel .closep{display:flex}
  .back,.infob{display:inline-flex}
  .conv-head{background:var(--navy);color:#fff;padding:8px 10px}
  .conv-head .ti small{color:#C9D4F2}
  .conv-head .back,.conv-head .infob{background:transparent;border:0;color:#fff}
  .conv-head .acts{width:100%;display:flex;gap:6px;overflow-x:auto;flex-wrap:nowrap!important}
  .conv-head .btn.dark{background:#fff;border-color:#fff;color:var(--navy)}
  .aside.nosel{display:none}
  .page{padding:16px}
  .stats{grid-template-columns:repeat(2,minmax(0,1fr))}
  .vtable{display:none}.vcards{display:flex}
  .mobile-status{display:inline-flex}
}
@media (min-width:901px){.closep,.mobile-status{display:none!important}}
.closep{position:fixed;top:12px;right:12px;display:none}